Understand change. Design what matters. Make transformation work.
I help organisations set direction, translate strategy into products & services and build the governance, teams & capabilities needed to deliver transformation.
Drawing on 15+ years across public services and industry, I connect foresight, strategic design and organisational development with practical delivery.
15+ years · Public services and industry · From strategy and governance to implementation
WHAT I HELP ORGANISATIONS DOMy work spans three connected areas, from deciding where innovation should focus to making change work in practice.
1. Set direction for innovation
Interpret change, identify strategic opportunities and set clear priorities for innovation, investment and transformation.
Foresight · Innovation strategy · Opportunity portfolios · Roadmaps
2. Develop relevant products and services
Turn evidence, emerging needs and strategic ambition into propositions, and experiences that create lasting value.
Research · Service design · Prototyping · Product and CX strategy
3. Build capability for change
Create the governance, operating models, teams and internal capabilities needed to turn transformation into everyday practice.
Governance · Operating models · Innovation capability · Organisational development
PROJECTSQuestions I have helped clients answer
Work across public services, healthcare, energy and global business, from strategic direction to implementation and internal capability.
How can public services become more accessible? City of Cologne
01
How can households adopt low carbon heating? Techem
02
How can a national health system build innovation capability? NHS
03
How can customer experience become an internal capability? Adidas
04
A JUST FUTURES PERSPECTIVEAcross my work, I consider who benefits, who may be excluded and what consequences decisions create over time. This brings social and environmental responsibility into the work from the start.
© 2026 Julia Schaeper